We all know that as Spa and Salon professionals we are in the business of making people feel good.  Our guests expect skilled services that help to improve their wellbeing.  But what they crave most is emotionally engaging and satisfying experiences.  Do you really know how good your customers feel?  Do you know how you can make them feel better?  Or do you just think you know? 

SpaAudit Secret Shopping Systems take the guess work out of measuring guest satisfaction, helping you to fine tune your services and the way you deliver them so that your customers turn into your best sales people, rather than turning to your competitors.  A professional secret shopping program will show you exactly what your business looks like – and how it could look even better - from the guest perspective.  It allows you to accurately measure team performance and better understand how your procedures impact the guest experience. 

Armed with this information, you can confidently introduce profitable changes to your business and coach your team to peak performance. 

SpaAudit offers two solutions for you to secret shop your business;

1. Have you been trying to create a secret shopping program at your spa that will give you accurate data to improve your business?  The DIY Secret Shopper system allows you to facilitate a secret shopping program with optimal results. You create the questionnaire and invite shoppers from our online reporting portal.  Easy to use and perfect for those who value the benefits of secret shopping but have a smaller budget.

2. SpaAudit also offers professional secret shopping services.  In line with your requirements SpaAudit will work with you to establish the criteria you'd like asessed, the frequency of shops and provide instant reports for you to improve and grow your business.  Conducted by a professionally trained team and in the strictest confidence, these reports provide critical information for coaching your team to peak performance. Designed for convenience we source, train the shoppers and you recieve the data within 5 days.  Click here to contact SpaAudit to book a 'shop'