Training
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Commission or task based remuneration sends a strong message about what you - the operator or manager - wants to drive. Whilst individual commission based rewards serve as a great motivator, have you contemplated what the long term effects may be on your team and your business? When key performance factors such as teamwork, productivity, appropriate behavior, grooming, service skills, attendance etc are absent from your compensation plan, it's easy to see why these important ingredients to spa success, sometimes struggle across the line. What gets rewarded gets repeated, so equal focus on tasks and behaviors is critical.
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Customer Service Training Manuals |
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The Spa Sessions Training Manual introduces you and your team to a fresh, innovative and effective style of training. Fun and rewarding for your team and easy for you to implement, it is designed to improve profitability, guest satisfaction and team performance.
NEW RELEASE .... Salon version now available
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Testimonials
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"Spa Sessions is a weekly event at our spa and the team loves being involved in the daily operation. Everyone is so enthusiastic about delivering fantastic service”
Richard J Williams,
Spa Manager,
Chiva Som International Health Resort, Thailand
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